Terms of service

Welcome to URBAN SHINE SUPPLY. These Terms of Service establish the conditions that apply when you visit, browse, or make purchases through https://www.urbanshinesupply.com/.

The website is operated by H & D BALLARD ENTERPRISES L.L.C., located at 2920 Middle Bridge Ct, Crofton, Maryland 21114, United States. In these Terms, “URBAN SHINE SUPPLY,” “we,” “us,” and “our” refer to the store and its operator. “You” and “customer” refer to any person who visits the website or purchases merchandise through it.

By using the website or submitting an order, you agree to these Terms and the policies made available through the store, including the Return and Refund Policy, Privacy Policy, and Shipping Policy.

1. Access to the Website

You may use the website for lawful personal shopping, product research, and other legitimate purposes.

You agree not to:

  • Use the website in violation of applicable laws or regulations.

  • Submit false, misleading, or unauthorized order information.

  • Attempt to interfere with website security or normal operation.

  • Access accounts, systems, or data without authorization.

  • Upload malicious code or other harmful material.

  • Use automated tools to disrupt the website or collect information in an unauthorized manner.

  • Reproduce or commercially exploit website content without permission.

We may restrict access or take appropriate action if we reasonably believe that website use violates these Terms or creates a security, legal, or operational risk.

2. Products and Store Offerings

URBAN SHINE SUPPLY offers products designed to help customers maintain cleaner workspaces and everyday devices, including:

  • Desktop cleaning brushes.

  • Keyboard cleaning brushes.

  • Screen-wiping cloths.

  • Related cleaning and workspace accessories.

Product pages may contain descriptions, photographs, dimensions, materials, included accessories, and other specifications. We make reasonable efforts to present this information clearly and accurately.

Product appearance may vary slightly due to lighting, photography, display settings, manufacturing variations, or other factors. Customers should rely on the written specifications and product details when a particular dimension, material, or feature is important to their purchase decision.

3. Product Use and Care

Our products are intended for ordinary cleaning and maintenance tasks consistent with their descriptions.

Desktop Cleaning Brushes: Use the brush for suitable desktop surfaces and ordinary loose dust or debris. Avoid applying excessive pressure or using it on surfaces that may be scratched by the brush material.

Keyboard Cleaning Brushes: Use care when cleaning around keys, openings, and other delicate components. Do not force brush attachments into narrow gaps or apply liquids unless the product instructions expressly permit it.

Screen-Wiping Cloths: Use a clean, suitable cloth and follow the device manufacturer's care recommendations. Avoid rubbing abrasive particles across a display. Do not assume that a cloth is compatible with every screen coating or surface.

Unless a product listing expressly states otherwise, our cleaning tools are not represented as electrical repair equipment, disinfecting products, medical devices, or specialized industrial cleaning equipment.

Customers are responsible for determining whether a product is appropriate for the surface or device on which they intend to use it.

4. Product Availability

Product listings are subject to inventory and availability. Displaying an item on the website does not guarantee that it will remain available when an order is submitted.

We may update, replace, suspend, or discontinue products as needed. If an item becomes unavailable after an order is placed, we may contact the customer to discuss an appropriate resolution, including cancellation and refund where applicable.

5. Pricing and Shipping Charges

Prices and available promotions are displayed on the website and confirmed during checkout.

Our standard shipping structure is:

  • Free shipping for orders with a merchandise subtotal of $10.00 or more.

  • $5.99 shipping for orders with a merchandise subtotal below $10.00.

Applicable taxes and any shipping charge will be shown during checkout before the customer completes the purchase. Unless expressly stated otherwise, the $10.00 threshold is calculated using the merchandise subtotal before taxes and shipping.

We reserve the right to correct genuine pricing, description, or inventory errors. If a material error affects an order, we may contact the customer to confirm whether the order should proceed on corrected terms or be cancelled. If payment has already been collected for a cancelled order, an appropriate refund will be issued.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected merchandise under the terms displayed at checkout.

An automated order confirmation indicates that the order has been received. It does not necessarily mean that the order has been finally accepted or dispatched.

We may review or decline an order where reasonably necessary, including circumstances involving:

  • Payment authorization problems.

  • Suspected fraud or unauthorized activity.

  • Incorrect or incomplete shipping information.

  • Inventory shortages.

  • Material pricing or listing errors.

  • Shipping restrictions or other fulfillment limitations.

If an order is cancelled after payment has been collected, the applicable amount will be refunded in accordance with our policies and applicable law.

7. Payment

Customers must provide accurate and authorized payment information when completing checkout.

Payments may be processed by independent payment service providers. The processing of payment information may be subject to the provider's own terms, privacy policy, and security procedures.

We do not knowingly accept transactions made with unauthorized payment credentials. If you believe a transaction was not authorized by you, contact your payment provider and our customer service team promptly.

8. Shipping and Delivery

Shipping charges, order preparation, delivery information, and delayed-shipment procedures are explained in our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address. We will make reasonable efforts to process orders and provide available tracking information.

Delivery estimates may be affected by carrier operations, weather, holidays, address issues, or other circumstances outside our reasonable control. Any shipment representations will be handled consistently with applicable federal and state law.

9. Returns and Refunds

Our Return and Refund Policy forms part of these Terms and explains the return period, eligibility conditions, inspection process, refund method, and return-shipping responsibilities.

Customers should contact us before sending merchandise back so that we can provide the appropriate instructions.

Nothing in these Terms is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded or restricted under Maryland or federal law.

10. Intellectual Property

The website's text, product descriptions, photographs, graphics, logos, design elements, page layouts, and other materials may be protected by copyright, trademark, and other intellectual property laws.

Unless we provide written permission or applicable law allows otherwise, you may not reproduce, distribute, modify, publicly display, or commercially exploit website materials.

Your purchase of a product does not transfer ownership of the website's intellectual property or grant a license to use our branding or content for commercial purposes.

11. Third-Party Services

The website may use third-party providers for payment processing, website hosting, shipping, analytics, communications, and other operational functions.

Those providers may maintain separate terms and privacy policies. We are not responsible for the independent operation or content of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

12. Website Availability and Changes

We aim to keep the website functional and accessible, but continuous availability cannot be guaranteed.

We may perform maintenance, update website content, change product listings, or modify features when reasonably necessary for operational, technical, security, or business reasons.

We do not guarantee that every page or function will always be free from errors, interruptions, or temporary unavailability.

13. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate product information, but we do not warrant that every image, description, or technical detail will be free from minor errors or variations.

Nothing in this section limits any applicable warranty or consumer remedy that cannot legally be excluded, including rights relating to defective or misrepresented goods.

14. Limitation of Liability

To the extent permitted by law, H & D BALLARD ENTERPRISES L.L.C. will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from website use, temporary service interruptions, or circumstances beyond our reasonable control.

This limitation does not apply where liability cannot lawfully be limited, including liability arising from rights or remedies that are mandatory under applicable consumer protection law.

15. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify us for our own unlawful conduct or for matters where such an obligation would be prohibited by applicable law.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Maryland, United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Disputes relating to these Terms or purchases through the website will be handled by courts of competent jurisdiction in Maryland, subject to mandatory consumer rights and applicable rules concerning venue and jurisdiction.

17. Changes to These Terms

We may revise these Terms to reflect changes in our products, website, business operations, or legal obligations.

The latest version will be posted on this page with an updated effective date. Continued use of the website after revisions take effect constitutes acceptance of the updated Terms to the extent permitted by law.

18. Contact Information

For questions about these Terms, purchases, or website use, contact:

URBAN SHINE SUPPLY
Operated by H & D BALLARD ENTERPRISES L.L.C.
2920 Middle Bridge Ct, Crofton, MD 21114, United States
Email: [email protected]
Contact Person: Trinity Bassinger