Contact information

URBAN SHINE SUPPLY
Customer Support and Business Information

At URBAN SHINE SUPPLY, we believe a helpful shopping experience includes more than choosing the right product. Customers should also have a clear way to ask questions, receive order assistance, and communicate concerns after delivery.

Whether you are looking for information about a desktop cleaning brush, need help understanding a keyboard cleaning tool, have a question about screen-wiping cloths, or want assistance with an existing purchase, our customer service team welcomes your inquiry.

1. Business Information

Store Name: URBAN SHINE SUPPLY
Legal Business Name: H & D BALLARD ENTERPRISES L.L.C.
Website: https://www.urbanshinesupply.com/

Business Address:
2920 Middle Bridge Ct
Crofton, MD 21114
United States

Return Address:
H & D BALLARD ENTERPRISES L.L.C.
2920 Middle Bridge Ct
Crofton, MD 21114
United States

Customer Service Contact: Trinity Bassinger
Customer Service Email: [email protected]

2. Customer Service

Customers may contact us for help with a variety of store-related matters, including:

  • Product descriptions, features, and intended uses.

  • Desktop cleaning brush and keyboard cleaning brush questions.

  • Screen-wiping cloth information and care questions.

  • Product availability and order quantities.

  • Order confirmations and payment status.

  • Shipping fees and delivery information.

  • Tracking updates and delayed packages.

  • Incorrect, incomplete, damaged, or defective orders.

  • Return eligibility, refund requests, and exchanges.

  • Website access and general shopping questions.

  • Privacy requests and questions about personal information.

  • Feedback about the store or customer experience.

3. Order Assistance

If your question concerns an existing order, please include your order number and the email address used during checkout.

For a damaged, defective, or incorrect item, please describe the problem and attach clear photographs where possible. Images of the product, packaging, and shipping label can help us understand what happened and determine the most suitable next step.

4. Returns and Refund Correspondence

Please email [email protected] before mailing a return. Our team can review the request and confirm the appropriate return procedure.

Merchandise should not be sent to an unconfirmed address or without sufficient order information, as this may delay the review.

Return Mailing Address:
H & D BALLARD ENTERPRISES L.L.C.
2920 Middle Bridge Ct
Crofton, MD 21114
United States

5. Privacy and Legal Inquiries

For questions about the collection or use of personal information, please include “Privacy Request” in the subject line of your email.

For formal business correspondence or questions concerning website policies, you may contact us using the business information listed above.

6. Customer Communication

We aim to review inquiries carefully and provide useful responses. Some requests may require additional information, such as photographs, order details, or carrier tracking records.

Response times may vary depending on the complexity of the issue, the information needed for review, and the volume of customer inquiries.

We appreciate the opportunity to assist you and thank you for choosing URBAN SHINE SUPPLY for your everyday workspace-cleaning needs.

URBAN SHINE SUPPLY
Operated by H & D BALLARD ENTERPRISES L.L.C.
2920 Middle Bridge Ct, Crofton, MD 21114, United States
Email: [email protected]
Contact Person: Trinity Bassinger