Privacy policy

At URBAN SHINE SUPPLY, operated by H & D BALLARD ENTERPRISES L.L.C., we understand that trust is an important part of every online purchase. Customers share information with us when they browse our store, place an order, request product assistance, or communicate with our team. We take that responsibility seriously.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit https://www.urbanshinesupply.com/ or purchase products through our online store.

Our store offers desktop cleaning brushes, keyboard cleaning brushes, screen-wiping cloths, and related workspace-cleaning accessories. We use information to operate the store, fulfill orders, provide customer service, protect transactions, and improve the shopping experience.

1. Information We Collect

The information we receive depends on how you interact with our website.

A. Information You Provide Directly

When you place an order, contact customer service, or submit information through the website, we may collect:

  • Your first and last name.

  • Billing and shipping addresses.

  • Email address.

  • Telephone number, if provided.

  • Order instructions or delivery details.

  • Messages, feedback, and customer service correspondence.

B. Purchase and Transaction Information

We may maintain records relating to your purchases, such as:

  • Products ordered and quantities.

  • Order dates and order numbers.

  • Merchandise prices, shipping charges, and applicable taxes.

  • Payment status and transaction references.

  • Shipping and delivery information.

  • Return, refund, replacement, and exchange history.

Payments may be handled by third-party payment processors. We generally receive transaction confirmations and related payment information needed to manage orders, rather than storing complete payment card numbers or security codes ourselves.

C. Technical and Usage Information

When you visit the website, certain information may be collected automatically through server logs, cookies, or similar technologies, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and general browsing activity.

  • Date, time, and duration of website visits.

  • Referral pages and technical error information.

2. How We Use Your Information

We use collected information for purposes connected with operating our online store and serving customers, including:

Order Fulfillment: To confirm purchases, verify order details, prepare packages, coordinate shipping, and provide delivery updates.

Payment Administration: To process transactions through payment providers, review payment status, handle refunds, and help prevent unauthorized activity.

Customer Support: To respond to questions about desktop cleaning brushes, keyboard cleaning tools, screen-wiping cloths, product specifications, order status, and return requests.

Store Operations: To maintain product listings, manage inventory, improve website navigation, and address technical issues.

Security and Fraud Prevention: To identify suspicious transactions, protect accounts and systems, and investigate possible misuse.

Legal and Business Records: To maintain appropriate transaction records, respond to lawful requests, comply with applicable obligations, and resolve disputes.

Communications: To send essential order confirmations, shipping notices, service updates, and other messages connected with a purchase. Where permitted, we may also send promotional communications subject to applicable consent and opt-out requirements.

3. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors use the store.

These technologies may help us:

  • Keep shopping cart items available during a browsing session.

  • Remember certain website preferences.

  • Support checkout and other essential functions.

  • Understand general website traffic and usage patterns.

  • Identify errors and improve website performance.

  • Evaluate the effectiveness of website content or promotions.

You can manage or disable certain cookies through your browser settings. Please understand that blocking essential cookies may affect shopping cart functions, checkout, or other parts of the website.

4. How We Share Information

We do not sell personal information to third parties for monetary payment. We may, however, disclose relevant information to service providers and other parties when reasonably necessary for legitimate business operations or legal compliance.

Payment Service Providers

Payment processors may receive transaction and payment details to authorize purchases, detect fraud, and process refunds.

Shipping and Fulfillment Providers

Carriers and fulfillment partners may receive names, shipping addresses, and delivery information so that orders can be prepared and transported.

Website and Technology Providers

Website hosting, security, maintenance, analytics, and technical support providers may process limited information to keep the store operating.

Customer Communication Providers

Email and customer service platforms may process contact information and messages so we can respond to inquiries and send transactional notifications.

Professional Advisers

Accountants, auditors, legal advisers, and other professional service providers may receive relevant information when needed for their services.

Legal and Safety Disclosures

We may disclose information when required by law, court order, valid governmental request, or when reasonably necessary to investigate fraud, protect rights, enforce agreements, or address security concerns.

Service providers receiving information on our behalf are expected to handle it in a manner appropriate to the services they perform and the information involved.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

These measures may include access restrictions, service-provider safeguards, system monitoring, and appropriate security procedures.

No electronic system or internet transmission can be guaranteed to be completely secure. Customers should protect their own devices and email accounts and should avoid sending full payment credentials or passwords through ordinary email.

Where applicable, we handle personal information in accordance with Maryland's Personal Information Protection Act, including relevant security and breach-notification requirements under Maryland Commercial Law, Title 14, Subtitle 35.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

For example, order and transaction records may be retained to:

  • Confirm and document purchases.

  • Handle returns, refunds, and product complaints.

  • Maintain accounting and tax records.

  • Resolve payment disputes or chargebacks.

  • Detect and investigate suspicious activity.

  • Comply with legal obligations.

When information is no longer reasonably needed, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to legal retention requirements and legitimate business needs.

7. Privacy Rights and Choices

Depending on your residence, the nature of the information, and whether a particular privacy law applies to our business, you may have rights to request access to, correction of, or deletion of certain personal information.

You may also have rights concerning certain forms of targeted advertising, data sharing, or other processing where provided by applicable law.

Maryland enacted the Maryland Online Data Privacy Act of 2024, effective October 1, 2025, with certain requirements applying prospectively from April 1, 2026. Whether a particular obligation applies to a business depends on the statutory definitions, thresholds, exemptions, and nature of its data-processing activities. We will honor applicable rights and obligations where the law applies.

To submit a privacy request, email [email protected] with the subject line “Privacy Request.” Please describe the request and provide enough information for us to identify the relevant records. We may ask for reasonable verification before acting on a request.

8. Marketing Communications

If we send promotional emails, you may opt out by following the unsubscribe instructions included in the message or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, payment notices, shipping updates, refund communications, or important service information.

9. Third-Party Websites and Services

Our website may connect with or contain links to independent third-party websites and services. These may include payment platforms, shipping carrier pages, social media services, or other external resources.

Third parties may collect or use information under their own privacy policies. We do not control the independent privacy practices of external websites, and we encourage customers to review those policies before submitting information.

10. Children's Privacy

Our online store is intended for general consumers and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take appropriate steps to address the information in accordance with applicable law.

11. Information from Customers Outside Maryland

Our business address is in Maryland, United States. Customers may access the website from other states or countries. Depending on the customer's location and the nature of the transaction, additional privacy laws may apply.

Where required, we will handle personal information in accordance with applicable jurisdiction-specific requirements.

12. Updates to This Privacy Policy

We may update this Privacy Policy as our website, products, service providers, or legal obligations change.

The revised version will be published on this page with an updated effective date. We encourage customers to review this page periodically.

13. Contact Us About Privacy

For privacy questions, requests, or concerns, contact:

URBAN SHINE SUPPLY
H & D BALLARD ENTERPRISES L.L.C.
2920 Middle Bridge Ct, Crofton, MD 21114, United States
Email: [email protected]
Contact Person: Trinity Bassinger